Consultations are by appointment and can be booked in person or over the telephone during opening hours. 

As of Monday 10th March 2025 we will now be booking all appointments for the morning and afternoon clinics at 8am for on the day GP appointments only.

Please call at 8am for on the day appointments.

Urgent Appointments:

• Call the surgery on 02476612110

Routine Appointments:

• Call the surgery on 02476612110
  
• Use the NHS App
  
• Fill in our online form here

Online appointments:

• Use the NHS App or fill in our online form here

After submitting your request via the Accurx link, expect our staff to contact you within the next working 48-hours. If you have not heard back after that, please contact us to get an update.

Our patients can see any of the doctors regardless of which doctor they are registered with.

Appointments can be booked online via the link at the top of this page. New users are required to complete a simple online registration form prior to using the service.   

All children under the age of 14 must be accompanied by an adult when attending for consultation with either the doctor or nurse.

It is necessary, on some occasions, for the reception staff to ask you for information if the GP requires it. 

For example, if you wish to make appointments with the nurse they will need to know what appointment time to allocate for you and the nurse may have to make some preparation prior to your arrival - depending upon your requirements. 

Some procedures require lengthy slots of up to an hour and you will usually find that you will need to book further in advance for certain procedures and you will need to provide information to the staff. 

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. 

Practice Nurse services include:

Diabetic care, asthma care, lifestyle checks, cholesterol monitoring, blood pressure monitoring ,flu and pneumonia vaccination, immunisations & vaccinations (childhood, adult, travel), contraception (including repeat prescriptions for the pill), HRT care – including repeat prescriptions, dressings, removal of stitches, ear syringing & many other services.

Our nurse is seen by appointment but patients without appointments can usually be seen at short notice at the end of the session or fitted in if we have a cancellation – those patients with appointments have priority.

Some treatment room procedures are very lengthy and you may need to book well in advance for these.

The practice also offers limited extended hour telephone & face to face appointments between:

18:30 to 20:00 Monday to Friday

09:00 to 12.00 Saturday

You can arrange these appointments via our reception desk.

Enhanced Access:

• GP Connect PCN is offering extra appointments through their Enhanced Access Clinic to all patients of Woodway Medical Centre. You can book an appointment with GPs, nurses, and other allied health professionals outside of normal opening hours, including the weekends.
• Enhanced Access is about giving you the convenience and choice to have your appointment at a time that better suits you or based on your needs. Enhanced access appointments are delivered through “hubs.” This may mean you need to travel to a different practice than your own if you decide to book an enhanced access appointment.
• GP Connect PCN will start enhanced hours clinics from June 2022. Regular Saturday clinics will be delivered from COCHC. Specialist clinics for renal and heart failure consultant, Women’s health clinics on Saturday will also be delivered.
• Please Note: All Extended access appointments are booked Via your GP practice.
• Enhanced Access Clinic opening times:
  • Monday till Friday: 6:00pm till 8:30pm
  • Saturday: 9:00am till 5:00pm

111

*Please call 111 if you require any medical advice when our practice is closed

999

*Please call 999 if you require immediate medical attention

All patients are entitled to have a chaperone present for any consultation, examination or procedure if they wish. This may be a family member or friend or member of our staff.  Your clinician may also prefer a chaperone to be present.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00 am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.